In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.
Please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.
In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.
disputed items will be retained by us for 30 days from the date of notification to the customer that no fault has been found by us
Further if not claimed by the customer Upon paying Postal charges IBN reserve the right to salvage it